The Rest of the Story....

(Dec. 9th)

Well, my husband had his Pow Wow with the powers that be concerning our car.  It went Way better then he thought it was going to Saturday Night as he tossed and turned and lost so much sleep.

The shop owner right off said he would do whatever My husband wanted to take care of the situation.  So when they all got together and talked about it, it turned out positively.

(American grill...wrong one)

Brad pointed out his issues with the engine.  All the "loose" parts....Guys just know these things.  Me...clueless!
The grease stains in the interior.  The wrong front end, which they pointed out was a "Japanese" version and ours was what you see on an American version.  So they took that route, but will change to the Japanese version because it's what we want.

(Japanese grill....correct one)

The best part of it all is our insurance is giving us a lifetime warranty  on the engine parts that my husband has issues with.  So he is now happy!   And it all got ordered today and should take one day to remedy!

Let's sure Hope so!

I wrote the above post on the 13 th.  Then thought, since it is only supposed to be "one day" I will just wait and do one last post about this dang car.  But, today is the 18 th and we just picked it up last night at 5:30 p.m.!

As they were doing the repairs that they should have just done correctly to begin with requested, they realized that the serpentine belt had been damaged during the accident and it need to be replaced.  So the shop owner went ahead and replaced it.  That was the "next day".  When the ins. rep. came to check it out and sign off, he  refused to pay for the serpentine belt because it was on the opposite side of the car that the accident was on. I'm telling you, the things you have to go through to get what should be done, done! So that took another day or so to get it hammered out.  The belt was going to cost us $130.00 if the ins. wouldn't cover it and my husband after all we have been through in this process was danged Not going to pay for it!

(what we wanted)

So in the end, our deductible of $500 was paid for, the $130 for the belt was paid for (by ins. & shop owner....not us!) and we finally after

74

seventy four

DAYS!!!!

Got our car back.....my Husband's Happy (so far),

 I'm Happy (even happier next week when I can go and do)

and I'm sure....

The Shop Owner 

is Happy to have it 

DONE!

Perhaps You all are as well!!

and I don't Blame you!

Here we go AGAIN....

Again, this post is for journaling! You all have felt MY pain with me through this and I Thank You for that!  A girl needs to know that there are people out there that Care.  And I know you all do!

But, my husband lost ALOT of sleep last night, tossing and turning and finally getting up at 4 a.m. over his car.  To have it gone for as long as it was, we expected more then what we got back.  You see, his car was  purchased "used" on his birthday Oct. 7 ,2011.  It had only 30,000 miles on it and the engine was in Like New condition.   Pristine for a car engine!  He loved this car and took really good care of it, until his accident on Dec. 9, 2011.  So to have it gone for 64 days being repaired and to come back in less then pristine condition is....Unacceptable!  We are not demanding, obnoxious people.  We just want what we had and ask nothing more and surely nothing less!  We are very patient although it was EXTREMELY hard for me towards the end  people and allowed them to do the work they needed to do to repair our car so it was safe to drive and looked like it should.  But, what we got in return was a car with the wrong front end, the wrong grill altogether and parts to the engine that look like they came out of a car that had WELL OVER 100,000 miles on it for sure.  A radiator with bent "fins" as my husband called them, a fuse box that the lid won't stay attached, and what's looks to be roof tar or something globbed in areas where it shouldn't be at all.  To say we are upset over this is putting it lightly!

Because of the terrible weather we were having on Friday when the car was "ready" to be picked up, we couldn't go until Sat. Needless to say this shop is NOT open on the weekends so there was no one to speak with at that time. Besides the fact that the car itself was covered with snow and ice and it was below freezing out, my husband didn't take a REALLY good look at it until we had it Home.  So disappointing!  Because now with the condition of the engine parts that they did put in it, we know that there is no way that this car looks or will perform like a car that has only 30,000 miles on it!

It is NOT our fault that they didn't "total" the car, as maybe it should have been.  That point was definitely pointed out to my husband when our insurance rep called and said the car was "ready".  It is Not our fault that they chose to go the "cheap" route and put junkyard parts in our engine and think we would call it "good"!  It is NOT our fault that our insurance company ok'd going the route of over $10,000 + in repairs on our car for the workmanship that they got....WE got in return!

SO....Today, we returned the car to the shop and parked it in front of their front door and locked it.  My husband called every phone number that he knew in association to our car and these problems and left messages.  He has typed up a letter (4-5 to be exact) and plans on having a little "pow wow" as he calls it with our insurance people and the shop owner!  We only ask for it to be in the condition it was in, looking like it DID....like new engine, correct grill, no grease spots in the interior and so on.  We don't think that is too much to ask?
Do you?
So, I do not know how much longer I will be without a car!  I'm hoping they throw in a rental at least this time!

Ok....So, It's Back....BUT....

This is mostly for journaling!

So....64 days later our car is "done"....

But, it is another Snowy Day here in Michigan.

A day that get progressively worse as it goes on.

Husband has to work and the car won't "officially" be ready 

until after 2:00 p.m.

because they want to "clean it" up

before they give it back to us.

Now, the owner called ME in the a.m. to tell me that

it has been check and double checked

to make sure it was 

"okay" to return to us.

I didn't know this but he had asked

my husband if he could

"test" drive it to his home the night before

to make sure all the "bugs" were worked out.

Hubby said, "okay"!

Remember the before picture when the accident happened....

Please pay close attention to the grill of the car....

notice Black really cool 

sort of "honeycombed" looking grill????!!!!

Notice the  grill we received back....

a  standard

run of the mill

most Toyota Camry's have

type grill...... 

 the headlights are

Foggy looking.....

our's were NOT....

they were completely

CLEAR....

This is the grill we should have seen

on our car when it was returned to us....

there are other things wrong also,

under the hood....

that are different.

Men know

what's under

their hoods, ladies....

they do!

I know my 

Guy does,

and what he is seeing 

is NOT

what was under

his hood, when the car 

went in to be repaired

64 days ago

on Dec. 9, 2011

Now on,

Feb. 11, 2012

when we actually picked up the car,

and find that

it's NOT

what it should be

we are not Happy!

This too needs to be fixed!

It came back Completely EMPTY of gas....

GREASE stains in the interior,

on the arms of the door

&

on the center console.

Just stuff that you know if the shop wanted 

to make it right with their "customer"

they would go that EXTRA mile....

I just don't feel that we can

give a decent comment

IF any....

back on this business.

EVEN though

they paid the last portion of

our deductible!

You just expect more

in this day and the way the economy is

out of businesses!!

Just sayin'!